Legal · Terms of Service

Terms of service

Last updated 2 July 2026 · Reading time ~10 min

Agreement to terms

These Terms of Service are a contract between Reminder (“we”, “us”) and the business that opens an account (“you”, “your”). By creating an account or using usereminder.com (“the Service”), you agree to these terms. If you do not agree, do not use the Service.

Reminder is a business-to-business service. By signing up you confirm you are acting for a business, not as a consumer, and that you are authorised to bind that business.

What the Service does

Reminder helps businesses follow up on unpaid invoices. It extracts data from uploaded invoices, sends scheduled payment reminder emails to your customers on your behalf, tracks delivery and responses, and can match incoming bank payments to open invoices through an optional open-banking connection. Reminder is a communication and reconciliation tool — it is not a debt collection agency, a law firm, or a payment processor.

Your account

To use Reminder, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Keep your credentials secure and confidential
  • Promptly update any changes to your information
  • Accept responsibility for all activity under your account, including by team members you invite

Free trial

New accounts may include a free trial, currently 7 days, or as otherwise stated at signup. No payment method is required to start. When the trial ends, you must subscribe to a paid plan to keep sending reminders; your data remains accessible so you can export it or subscribe. We may change the terms of the trial offer for new accounts at any time.

Subscriptions and billing

Paid plans are billed as a recurring subscription, processed by Stripe. By subscribing you agree that:

  • Your subscription renews automatically at the end of each billing period until you cancel
  • You will keep a valid payment method on file and pay all fees for your chosen plan, plus any applicable taxes such as VAT
  • You can cancel at any time from your account settings; the cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where the law requires otherwise
  • Plans have usage limits (for example, active invoices per month). If you exceed them we will ask you to upgrade; we will not charge you extra without your agreement
  • We may change prices with at least 30 days' notice; changes apply from your next billing period
  • If payment fails we may retry, and we may suspend the Service after reasonable notice until payment is made

Acceptable use — sending rules

Reminder exists to follow up on real invoices with businesses you actually work with. When you send through the platform you agree that:

  • You will only email recipients you have a genuine, existing business relationship with — no purchased, rented, or scraped contact lists
  • You will only send invoice- and payment-related communications — Reminder is not a marketing or newsletter tool
  • The invoices you upload are real, accurate, and actually owed
  • You will comply with the laws that apply to your sending, including the GDPR and ePrivacy rules in the EU, and equivalent laws elsewhere (for example CAN-SPAM in the US and UAE electronic communication regulations)
  • You will not remove or work around unsubscribe links, and you accept that once a recipient opts out, the platform will refuse to email them for you again
  • You will not use the Service to harass, threaten, mislead, or apply unlawful pressure to anyone

You also agree not to:

  • Violate any applicable laws or third-party rights
  • Transmit malware or interfere with the Service
  • Attempt to access other customers' data or our systems
  • Resell or provide the Service to third parties without our written agreement

To protect deliverability for everyone, we may throttle, pause, or suspend sending from accounts that generate excessive bounces or spam complaints, or that we reasonably believe are violating these rules. We will tell you when we do this and why.

Your data

You own the data you upload to Reminder — invoices, customer records, and documents. You grant us a limited licence to host and process that data solely to provide the Service, as described in our Privacy Policy.

You are responsible for having the right to upload and use that data — in particular, for having a lawful basis to give us your customers' contact details so we can send reminders to them on your behalf. For personal data covered by the GDPR, you are the controller and we process it as your processor.

You can export your data at any time. After account closure we delete or anonymise it as described in the Privacy Policy.

Bank connections

If you connect a bank account, the connection is provided by Tink, a licensed open-banking provider, and is read-only: Reminder can see transactions to match them against invoices, and can never move money, make payments, or change anything in your bank account. You can disconnect at any time from your settings. Payment matching is a convenience feature — suggested matches should be reviewed, and we are not responsible for accounting decisions made from them.

Service availability

We work to keep the Service available at all times but do not guarantee uninterrupted service. We may perform maintenance, updates, or changes that temporarily affect availability, and we depend on third-party providers (hosting, email delivery, banking, payments) that may have their own outages. Scheduled email sends that fail are retried; we are not liable for losses caused by delayed or undelivered reminders.

No guarantee of payment

Reminder makes following up on invoices easier and more consistent, but whether your customers actually pay is outside our control. We do not guarantee that any invoice will be paid, or paid faster, as a result of using the Service, and unpaid invoices remain solely a matter between you and your customer.

Intellectual property

The Reminder platform — its software, design, and content (excluding your data) — is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without our written permission. Feedback you give us may be used to improve the Service without obligation to you.

Limitation of liability

To the maximum extent permitted by law:

  • The Service is provided “as is” and “as available”, without warranties of any kind
  • We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost revenue, or lost data
  • Our total aggregate liability for all claims arising out of the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim
  • We are not responsible for the actions of your customers, for payment outcomes, or for third-party services (including Stripe, Tink, and email providers) acting under their own terms

Nothing in these terms excludes liability that cannot be excluded by law, such as liability for fraud or for death or personal injury caused by negligence.

Indemnification

You agree to indemnify and hold harmless Reminder and its affiliates from claims, damages, and expenses (including reasonable legal fees) arising from the content of the reminders you send, the data you upload, your violation of these terms or of applicable law, or your infringement of a third party's rights.

Termination

You may close your account at any time. We may suspend or terminate your account if you materially breach these terms (including the sending rules), if required by law, or if you fail to pay. Except where the breach is serious, we will give you notice and a chance to fix the problem first.

On termination your right to use the Service ends. You have 30 days to export your data, after which we delete or anonymise it as described in the Privacy Policy, except for records we must keep by law and suppression (opt-out) records, which we keep so opted-out recipients are never emailed again.

Changes to these terms

We may update these terms as the Service evolves. For material changes we will give account holders at least 30 days' notice by email or in the app. If you keep using the Service after a change takes effect, that counts as acceptance. If you do not agree, you may cancel before the change takes effect.

Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes shall be resolved in the courts of Dubai, UAE — except where the law of your home jurisdiction grants you rights or protections that cannot be excluded by agreement.

Contact

Questions about these Terms of Service: legal@usereminder.com

Terms of Service | Reminder